The F&B Floor Supervisor at Waterside demonstrates the highest level of courteous and efficient service, ensuring all guests feel welcome and that their needs are attended to at all times during their stay. They are knowledgeable about The Royal Portfolio properties and standards and need to ensure that they adhere to the company’s purpose which is “To give guests a complete experience and a perfect stay”.
MAIN DUTIES & RESPONSIBILITIES
- Plan, supervise and control various operations, working closely with and supporting the Floor Manager, Duty Managers and Lodge Manager.
- Anticipate guests’ needs, respond promptly, acknowledge all guests and resolve complaints, ensuring guest satisfaction.
- Constant effective communication with managers and supervisors regarding any guest or staff issues.
- Encourage and motivate staff with a positive attitude.
- Manage Waiters, Bartenders and Runners by ensuring the smooth running of the floor and that duties are carried out in a professional and timely manner.
- Maintain excellent product knowledge.
- Prepare weekly staff rosters if need be.
- Conduct service briefings.
- Ensure all staff adhere to the Company Code of Conduct and Standard Operating Procedures.
- Monitor staff closely to identify any transgressions throughout service so that these can be addressed immediately.
- Monitor staff service levels to establish any areas that required attention or further training and provide training where required.
- Ensure the correct set up for functions and bookings for the day.
- Ongoing menu and beverage training as well as developing regular tests for staff.
- Monitor staff breaks, general time keeping, attendance and appearance.
REQUIREMENTS & QUALIFICATIONS
- Diploma in Hospitality Management or Hotel School qualifications will be given preference.
- Minimum 3-5 years’ experience in a luxury hotel & restaurant environment.
- A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Excel, Word, PowerPoint, Outlook.
- Food & Beverage product knowledge.
- WSET qualifications a distinct advantage.
- Strong organizational skills and ability to multitask.
- Ability to stay calm under pressure.
- A willingness and passion to serve.
- Presentable and well-groomed.
- Ability to work long hours, day and night, including weekends and holidays.
- Very strong ability to communicate, read and write in English is essential, additional languages are a plus.
- A passion to learn, teach and drive improvement in employees.
- International experience in a similar environment and international travel experience will be advantageous.
It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
It is a requirement of the Thornybush Nature Reserve that all staff undergo a pre-employment polygraph test.
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